The products will be delivered to the delivery address given during the order process.
The shipments in France are made by Colissimo and Chronopost.
For shipments outside the European Union and the European Union, society DENTY uses the services of DHL, UPS or Chronopost.
The delivery of the items ordered will be:
- either on the date or within the specified time (e) to the customer by the company DENTY and at the latest within 6 weeks from the date of the order;
- either within the time that the client will be prior notice in case of unavailability temporary this article accepted by the customer.
For all orders, the carrier chosen by the company DENTY will give the parcel to the recipient named on the waybill.
In case of absence, and unless technically impossible, you will receive a notice stating the place where the customer must present themselves within a period of 14 days to pick up the package, along with a proof of identity.
Upon receipt of the order, always check the condition of the package, the conformity of the product to the order:
If the parcel is damaged, the customer must indicate this on the carrier's delivery slip and immediately contact the Department online: firstname.lastname@example.org.
If the product (s) does (ent) not to order, the customer can (s) return, in accordance with the procedures hereinafter 'Right of withdrawal' and 'guarantees '.
If the customer has not received his order, for France, 7 days after the time limit indicated on the confirmation message to shipping (section 3.7), to any country other than the France, 15 days later, and for any other reason than force majeure, it may cancel the sale in accordance with article L.121-20-3 of the consumer Code.
Right of withdrawal and return - refund
In addition to the case of return provided for in articles 5 (delivery) and 7 (guarantees), the customer can exercise a right of withdrawal within a period of fourteen (14) days from the receipt of his order under the following conditions.
The customer may return the items delivered within fourteen (14) days of notification to the company DENTY of his right of withdrawal, in their original packaging, complete and accompanied by a good return to the following address: 26 Place du Marché St Honoré, 75 001 Paris.
It is up to the client to gain evidence of this return by any means giving some date. Furthermore, the costs and risks of return remaining the responsibility of the customer.
Refund of the invoiced products will be made by credit to the bank account has been used for the payment of the order, as best as possible and at the latest within 30 days of the date on which this right will be exercised.
Goods returned incomplete, damaged, damaged, soiled or in any other State which would reasonably suggest that the product has been used, will be neither refunded nor exchanged and it will be returned by post.